Shipping policy

At My House My Home, we're committed to providing an excellent shopping experience for our customers, including clear and transparent shipping policies. We offer free shipping on all orders to the following countries.

• Belgium
• Netherlands
• France
• Germany
• Austria

Shipping destinations

This shipping policy applies to orders shipped within

• Belgium
• Netherlands
• France
• Germany
• Austria

·      Delivery times

Below you will find the estimated delivery times for all packages:

• Order cutoff time: 3:00 PM. Orders placed after this time will be processed the next business day. This may add one additional day to the estimated delivery time.
  
• Order processing time: 1–2 business days, Monday through Friday. Once your order is processed, it will be shipped via one of our trusted carriers.
  
• Shipping time: 5–6 working days, Monday to Friday.
• Estimated total delivery time: 7–8 business days.

Carriers

We work with reliable carriers for deliveries within the already specified shipping destinations.

Postage costs

• Free shipping: orders over €59. Additional shipping costs may apply depending on combined storage locations at the product level. This will be verified at checkout.
• Paid shipping (if applicable): For destinations outside our free shipping zones, shipping costs will be calculated and displayed during checkout.

Delivery problems

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service immediately. We're happy to help and ensure your order is delivered safely and as quickly as possible.

Track your order

Once your order has shipped, you'll receive an email with a tracking number. You can use this to track your package.

Questions?

Visit our FAQ page or contact our customer service.

Contact details

Store name: My House My Home
Address: Dreefweg 7A, 2321 Meer België
E-mail: cs@myhousemyhome.eu
Telephone: +32 3 332 03 60 (Call or Whatsapp)

Customer service opening hours:
Monday–Friday, 09:00–17:00 (CET +1)
Response time: we aim to respond within 2 working days.