Returns and Refunds Policy

At My House My Home, we want you to be happy with your purchase. If for any reason you're not satisfied, we offer a simple and hassle-free returns process.

30 days easy returns

You have 30 days from the date you receive your order to return items. Items must be unused, in their original condition, and returned with the original packaging, tags, and accessories. Our support team will guide you through the entire process.
Warehouse Fee: €0 — We don't charge warehouse fees for returns.

Return policy overview

• Returns: 30 days from the date you receive your order.
• Condition: Items must be unused, in their original condition, and returned with the original packaging, tags, and accessories.
• Easy returns: Our support team will assist you throughout the entire process.
• Warehouse fees: €0 — we don't charge warehouse fees.
  

Return costs

• For defective or incorrect products: No costs are charged to the customer. This applies if the product was delivered incorrectly, damaged by the carrier, or is otherwise defective.
• For returns due to cancellation (change of mind): The customer pays the actual return shipping costs. This applies if the customer ordered the wrong item, it doesn't fit, or is no longer desired. Shipping costs are non-refundable.

How to return an item

1. Contact us: Send an email to cs@myhousemyhome.eu with your order number and the reason for return.
2. Repack your item: Carefully repack the item in its original packaging, including all accessories, tags, and documents.
3. Send it back: Send your return according to the instructions in your return authorization email. You can use the carrier or shipping method recommended in that email.

Refund Process

• Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
• Refund Timeline: Once approved, your refund will be processed. It typically takes up to 7 business days for the funds to appear on your original payment method, depending on your bank or payment provider.

Exchange

Would you like to exchange your item for a different size, color, or product? Please contact us at cs@myhousemyhome.eu; we'll be happy to help you with a quick exchange.

Non-returnable items

For hygiene and safety reasons, some items are not eligible for return. These products are clearly marked as non-returnable on their product pages.

Questions?

You can contact our customer service at cs@myhousemyhome.eu.

Contact details

Store name: My House My Home
Address: Dreefweg 7A, 2321 Meer (België)
E-mail: cs@myhousemyhome.eu
Telephone: +32 3 332 03 60 (Call or Whatsapp)

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM CET +1
Response Time: We aim to respond within 2 business days.